Last Updated: [01/11/2024]
Hyplate (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our consultancy services, visit our website, or otherwise interact with us.
We are a UK-based data consultancy, and we operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing or using our services, you agree to the terms of this Privacy Policy.
Who we are
Our website address is: https://hyplate.io.
1. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, job title, and company name.
- Business Information: Details related to the consultancy services we provide to your business, such as project information, data, and business insights.
- Technical Information: IP address, browser type, and usage data when you visit our website (e.g., through cookies).
- Payment Information: If you purchase services from us, payment details (credit card information, billing address) may be collected by our payment processors.
- Communication Data: Any correspondence or feedback you provide to us via email, phone, or our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To deliver our data consultancy services, conduct analysis, create reports, and provide insights.
- Communication: To respond to inquiries, provide customer support, and send updates about our services or related offerings.
- Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
- Marketing: With your consent, to send you newsletters, updates, or promotional information related to our services.
- Improving Our Services: To analyse usage patterns and improve our website, services, and customer experience.
3. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website and to gather information about how our site is used.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
4. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or the content of third-party sites.
5. Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
6. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7. What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Where your data is sent
Visitor comments may be checked through an automated spam detection service.’
9. International Transfers
As a UK-based consultancy, we generally process and store your personal data within the United Kingdom. If we need to transfer your personal data outside of the UK, we will ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
10. Lawful Basis for Processing
We process your personal data based on the following lawful bases under the UK GDPR:
- Performance of a Contract: We process personal data to provide services and fulfill our contractual obligations.
- Legitimate Interests: We may process your data to pursue legitimate business interests, such as improving our services or marketing our services (with your consent where necessary).
- Consent: Where required, we will obtain your consent before processing your data for specific purposes, such as marketing communications.
- Legal Obligation: We may process your data to comply with legal or regulatory requirements.
11. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your personal data in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as cloud storage providers, payment processors, and analytics services. These providers are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
- Legal Compliance: We may disclose your personal data if required to do so by law, in response to a court order, or to comply with legal obligations or requests from government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
12. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymise it.
13. Your Rights
Under the UK GDPR, you have certain rights in relation to your personal data, including:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data under certain circumstances.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data in some situations.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
- Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format to transfer it to another service provider.
To exercise these rights, please contact us at info@hyplate.io.
14. Security of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet or method of electronic storage is 100% secure.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect the most recent update. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hyplate
Taliein Court, Cardiff Bay. Wale
Email: info@hyplate.io
This Privacy Policy is designed to help inform your clients and users about how their data is managed and what rights they have under the UK’s data protection laws. If you’re processing particularly sensitive or large volumes of data, additional considerations might apply.